This seems to be a Apple Safari issue that occurs at certain screen sizes, particularly if the sidebar is out.
The website programmer is working to fix the issue but until then please minimise the sidebar in Safari and see if that corrects the issue.
Please let us know using the button below if this is occurring on any other pages.
Please contact Damien via email: firstname.lastname@example.org
This happens either if NCHA decides to lock your account manually or more commonly because someone has attempted to login with a bad password over 5 times.
If we allowed this it would be a very big security flaw; Generally, standard security practices mean that 1 email per account is a safer method. This means when you forget passwords or a private email is sent to you etc. no-one else has access to those details.
If you wish you may use 1 account to pay for multiple people’s registrations and member’s fees etc, just put the member id it is for in the appropriate field.
Some of the companies do not show the button on mobile devices due to the space it takes up. Try double-tapping the video, often that switches full-screen on and off.